All Collections
FAQ
Known Issue
Error Initializing - Initializing Databased Failed
Error Initializing - Initializing Databased Failed

Issue when trying to open Phonecheck on Windows, an “Error Initializing” pop up will appear.

Carl avatar
Written by Carl
Updated over a week ago

Issue: This error occurs when the local database files get corrupted


Solution

Follow the steps below to resolve the issue:

1. Go into "This PC", locate and select the Local Disk (C:) Drive

2. Locate the "Users" Folder and double click it

3. Locate the folder named after the Admin User of the computer

4. Locate the "View" tab, then ensure that "Hidden Items" is enabled. Then locate the "AppData" folder and double click it.

5. Locate the "Local" folder and double click it.

6. Locate the "PhoneCheck" folder and double click it.

7. Locate the 4 Data Base Files and delete them.

8. Once these 7 steps are completed, Phonecheck should be able to open without issue.

Did this answer your question?