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User Guide - Apple Watch HUB method | Phonecheck Help Center

This article outlines the recommended hardware, operating system requirements, supported software version, and current feature set for Watch Hub


Recommended Hardware

Host System

  • Apple M‑series Mac

    • Apple Silicon-based Macs are required for optimal performance, stability, and compatibility.

Watch Hub

  • Watch Hub Device

    • Required to interface Apple Watches with the host system for testing, erasure, diagnostics, and reporting.

Cables

  • OEM Apple Cable

    • Only genuine Apple cables are recommended to ensure reliable connectivity, charging stability, and accurate diagnostics.

Note: Use of third-party or non-certified cables may result in intermittent connectivity, charging failures, or incomplete testing.


Operating System Requirements

  • macOS Tahoe 26.0 or higher

Important Compatibility Note

  • Apple Series 7, 8, 9, 10, and 11
  • Apple Series Ultra 1, 2, and 3
  • Apple Series SE 2 and 3 

  • Apple Watch Ultra 2 & newer models are not supported on macOS 26.0.

  • For processing Apple Watch Ultra 2 or later, macOS 26.2 or higher is required.

Failure to meet this requirement may result in device detection issues, incomplete processing, or test failures.


Current Software Version

Ensure all processing stations are running this version (or later, if available) to maintain compatibility, performance, and feature parity.


Current Features

Basic Device Information

Watch Hub automatically collects and reports essential device identifiers and metadata, including:

  • Device Title

  • IMEI

  • Serial Number

  • Model Number

  • Operating System (OS)

  • Device Color

  • Device Origin and other basic identifiers

  • MDM (Mobile Device Management) Status


Processing & Workflow Features

  • Manual Erase

  • Auto Erase

  • Label Print

  • Auto Print

  • A4 Certificate Generation

  • Erasure Report

  • DHR (Device History Record)

  • Two‑Way API Integration

These features enable end-to-end automation, traceability, and reporting for operational workflows.


Battery Health

  • Reports battery health metrics to help assess device condition and resale grading.


Diagnostics

The diagnostic engine executes a comprehensive suite of hardware and sensor tests to verify full device functionality.

Supported Diagnostic Tests

  • Accelerometer Sensor Check

  • Action Button Test

  • ALS (Ambient Light Sensor) Check

  • Blood Oxygen Check

  • Bluetooth Check

  • Brightness Test

  • Charger Check

  • Crown Test

  • Glass Condition Check

  • Gyro Sensor Check

  • Haptic Touch Check

  • Heart Rate Sensor Check

  • LCD Test

  • Mic Chip Check

  • NFC Check

  • Side Button Test

  • Speaker Test

  • Temperature Sensor Check

  • Touch Screen Test

  • Vibration Test

  • Wi‑Fi Check

These tests provide comprehensive coverage of core sensors, connectivity modules, mechanical inputs, and display components.


Best Practices & Deployment Notes

  • Always use OEM cables and certified accessories to ensure consistent test accuracy.

  • Keep macOS and Watch Hub software fully up to date to avoid compatibility issues with newer watch models.

  • For environments processing Apple Watch Ultra 2 or newer, validate that macOS 26.2+ is deployed across all stations.


Support

For troubleshooting, integration assistance, or deployment guidance, contact your technical support representative or submit a ticket through your standard support channel.