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MacCheck Troubleshoot - No Software Update is Available | Phonecheck Help Center

MacCheck Troubleshoot - M-Series Unable to Boot from External Drive: "No Software Update is Available"

If you encounter the message "No software update is available" when trying to boot an Apple Silicon (M-Series) Mac using MacCheck, follow the steps below to troubleshoot.


⚠️ Issue Context

This issue is specific to Apple Silicon (M-Series) Macs and typically indicates that the device is not detecting the proper Base OS to initiate an external boot. It may also suggest system-level corruption.



Step 1: Verify the Base OS on the External Drive

Please make sure your external bootable drive is loaded with the correct Base OS version.

How to Check the Base OS Version:

  1. Boot the Mac into Recovery Mode:

    • Power off the Mac.

    • Hold the Power button until you see "Loading startup options."

    • Select Options > Continue to enter macOS Recovery.

  2. Open Disk Utility from the recovery menu.

  3. In Disk Utility, locate and select the disk image titled "macOS Base System" in the left-hand panel (as shown below):

     

  4. Confirm the Base OS version displayed. Compatible versions include:

    • macOS 10 (Catalina)

    • macOS 11 (Big Sur)

    • macOS 12 (Monterey)

    • macOS 13 (Ventura)

    • macOS 14 (Sonoma)

    • macOS 15 (Sequoia)

    ✅ Ensure the external drive is built using a supported version.



Step 2: Revive the Mac Firmware (If Step 1 - Doesn’t Resolve the Issue)

If the Mac still does not boot from the external drive after verifying the correct Base OS, the macOS firmware may be corrupted.

Solution: Revive Using Apple Configurator

This type of issue requires a firmware revive using Apple Configurator. There are no alternative troubleshooting steps.

⚠️ This process restores the device’s firmware without erasing data.

📺 Video Walkthrough: