Download and install TeamViewer https://get.teamviewer.com/wp4d3re
Provide your Phonecheck representative with your TeamViewer credentials.
For Windows:
Provide ID and Password to the Support team
For Mac:
Mac requires additional permissions for complete remote access for TeamViewer
Screen Access and Access Control are both required to be granted in order for the user on the other end to have Remote Access and Remote Control
Look for the Review System Access window and select "Request Access" under the Screen Recording option
First, select the "Lock" icon
This will prompt you to enter your Admin Password
Once entered, select the "TeamViewer" option
If presented, select "Later" as the option
Look for the Review System Access window and select "Request Access" under the Accessibility option
Next, select the "Lock" icon
This will prompt you to enter your Admin Password
Once entered, select the "TeamViewer" option
Once "Screen Recording" and "Accessibility" is allowed on 'Review System Access', that would conclude the additional permissions required for Ma