Phonecheck

We recommend using NFC tools to read/write a URL to the tag

How to write to NFC tags for testing with Phonecheck

This article will give the user step by step instructions on how to import a CSV file while keeping the leading zeros intact.

Importing of a CSV file with IMEIs Leading Zeros

Complete self help troubleshooting and more

Download the MacCheck Cloner for MacBook Diagnostic and Erasure

Download Cloner for MacCheck

Support

Brief overview of the SimLock, CarrierLock and ESN+ feature

IMEI Check Overview

Many large companies divide their territories into the Americas, EMEA, and the Asia Pacific. EMEA means Europe, Middle East, and Africa.

Apple EMEA Service Locked policy (Europe/Middle East/Africa)

Carrier & ESN

It is known that using cables that are not certified by Apple will cause issues with your connection to PhoneCheck

OEM, MFI Certified, and Aftermarket Lightning Cables

Apple Device

Most devices manufactured by Samsung are protected by Knox, while some are not. Non protected devices report an N/A back to the application.

Devices Secured by Knox

Erasing Samsung device without USB Debugging enabled.

Samsung Erasure without debugging

Android Device

What are Local Customizations and how are they used?

Local Customizations

We support both operating systems but, MacOS is recommended for an overall better experience

Mac vs Windows - What is better?

Re-print label or edit information on already processed devices

Cloud Device Lookup

Desktop

Certain regions may prevent you from signing into PhoneCheck which may require you to setup a VPN (Virtual Private Network).

Unable to sign in to Phonecheck in regions outside of the US

The device box in red means the app is not getting installed on these devices. Xiaomi has restrictions from an unknown sources or via ADB.

Xiaomi devices are not being read by PhoneCheck, it stays on a red square

Known Issue

Uninstall Java On Mac

Results are not synced to the desktop and the mobile app shows Sync Error

Device Results - Sync Error!

Setting the "Barcode and graphics" in the DYMO Label Software to resolve blurry barcode printing issues on DYMO LabelWriter Printers.

Unable to scan barcode on Dymo Label

How to troubleshoot Android device not showing? LG, Xiaomi, and other brands

USB Connection type for Android device not showing in Phonecheck

Basic troubleshooting in a logical order.

DYMO LabelWriter Printer Troubleshooting

Having issues printing on Mac Portal when using a Dymo? Perform the following troubleshooting steps

Dymo Web Service Printing Troubleshooting

Troubleshooting

Adjusting the Print Quality You can change the print quality setting that is used when printing labels to your LabelWriter printer.

Adjusting the DYMO print quality

How to guide provided by Dymo support to clean the printer sensors.

Cleaning your Dymo Printer Sensors

Printing

Phonecheck Statuspage

Phonecheck Cloud Portal

Find answers and get help from Intercom Support and Community Experts

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