Phonecheck

We recommend using NFC tools to read/write a URL to the tag

How to write to NFC tags for testing with Phonecheck

This article will give the user step by step instructions on how to import a CSV file while keeping the leading zeros intact.

Importing of a CSV file with IMEIs Leading Zeros

Phonecheck device square displays 'Enter the Valid Input' in the message field.

Message 'Enter the Valid Input'

Complete self help troubleshooting and more

How to contact support by support chat powered by Intercom

Phonecheck Support Chat

Support

Brief overview of the SimLock, CarrierLock and ESN+ feature

IMEI Check Overview

These scenarios mean we can't identify the specific carrier accurately and therefore we leave it blank and up to client discretion.

Carrier field showing as Blank or Unspecified

Many large companies divide their territories into the Americas, EMEA, and the Asia Pacific. EMEA means Europe, Middle East, and Africa.

Apple EMEA Service Locked policy (Europe/Middle East/Africa)

Carrier & ESN

The latest Phonecheck iOS app no longer requires trusting a certificate to open and test devices. (Quick Help)

How to Install the Latest Phonecheck iOS App

It is known that using cables that are not certified by Apple will cause issues with your connection to PhoneCheck

OEM, MFI Certified, and Aftermarket Lightning Cables

Apple Device

Most devices manufactured by Samsung are protected by Knox, while some are not. Non protected devices report an N/A back to the application.

Devices Secured by Knox

Erasing Samsung device without USB Debugging enabled.

Samsung Erasure without debugging

Android Device

Disable Automatic Mac Updates

What are Local Customizations and how are they used?

Local Customizations

A brief description about the executable files used in PhoneCheck

PhoneCheck Executable files, CopyToRes.exe

Customization Packages

We support both operating systems but, MacOS is recommended for an overall better experience

Mac vs Windows - What is better?

How to Purge Phonecheck from a Mac

Desktop

Why is Phonecheck's Device Square not allowing me to Restore? 
Required Fields Settings

Auto Restore Prevented - Restore Required

Certain regions may prevent you from signing into PhoneCheck which may require you to setup a VPN (Virtual Private Network).

Unable to sign in to Phonecheck in regions outside of the US

This doc provides information on what special characters are allowed or restricted and how many characters are allowed.

Cloud Error - Invalid - Value must be less than 50 characters and not contain any special characters

The device box in red means the app is not getting installed on these devices. Xiaomi has restrictions from an unknown sources or via ADB.

Xiaomi devices are not being read by PhoneCheck, it stays on a red square

Known Issue

Reverting macOS Monterey to Catalina or Big Sur.

Downgrade macOS Monterey

Uninstall Java On Mac

Results are not synced to the desktop and the mobile app shows Sync Error

Device Results - Sync Error!

Steps to resolve the issue when Windows Defender prevents the iOS App from installing to your iOS devices.

iOS App not installing, iOS App (N/A) on Windows

Why I have extra tests showing or why I'm I missing tests on some of my devices?

Missing or showing an extra test in the mobile App on some devices

Setting the "Barcode and graphics" in the DYMO Label Software to resolve blurry barcode printing issues on DYMO LabelWriter Printers.

Unable to scan barcode on Dymo Label

How to troubleshoot Android device not showing? LG, Xiaomi, and other brands

USB Connection type for Android device not showing in Phonecheck

Basic troubleshooting in a logical order.

DYMO LabelWriter Printer Troubleshooting

iOS Restore Stopped and Failed with an error code

Do you have special characters in your computer login credentials?

iOS App fails to Install

Troubleshooting

Adjusting the Print Quality You can change the print quality setting that is used when printing labels to your LabelWriter printer.

Adjusting the DYMO print quality

How to guide provided by Dymo support to clean the printer sensors.

Cleaning your Dymo Printer Sensors

How to trouble a printer which isn't working

Printer not printing

Printing

Phonecheck Statuspage

Phonecheck Cloud Portal

Find answers and get help from Intercom Support and Community Experts

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FAQ