All Collections
Known Issue
Auto Restore Prevented - Restore Required
Auto Restore Prevented - Restore Required

Why is Phonecheck's Device Square not allowing me to Restore? Required Fields Settings

Nestor Ramirez avatar
Written by Nestor Ramirez
Updated over a week ago

When trying to restore a device, there may be a feature that prevents you from doing so.

This acts as a "hard stop" & it is accustomed to taking the device to a Restore Station for further processing.

If the user-guided request is stopped & a message prompt reads: AUTO RESTORE PREVENTED - RESTORE REQUIRED

It is due to REQUIRED FIELDS. This section is found within:

  • Customizations > General > Required Fields

The user may review which field must be completed prior to proceeding forward with the Restore - or disable this feature.

Did this answer your question?