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iOS Restore Stopped and Failed with an error code
iOS Restore Stopped and Failed with an error code

Description of Restore Errors

Nestor Ramirez avatar
Written by Nestor Ramirez
Updated over a week ago

Restore References

Restore Stopped - P - Download Latest Firmware

The following prompt indicates that the device attempting to be restored is on a higher iOS version than the current firmware that is downloaded on Phonecheck.

Solution - Download the latest firmware & continue to restore the device, please see this article on How to download firmware

Restore Stopped - P - Please Extract Firmware

This prompt indicates that the firmware file was not successfully extracted.

Solution - Navigate to the downloaded firmware and select "Extract".

  • If that doesn't work open the Downloads/Firmwares folder and delete the IPSW.

  • Reopen Phonecheck desktop firmware and download a fresh firmware file

Restore Stopped - 4, 10 - Out of date driver

This issue has previously been reported when Apple releases a major update to the iOS version.

  • iOS 13 & 14 having devices not showing or restoring.

  • The Latest Mobile device drivers are not installed on Mac OS.

Solution -This issue can be fixed by connecting an iOS device already to the latest iOS version. It will trigger an update to download the latest driver for the device to connect to the computer properly.

Restore Stopped - 9, 4005, 4013, 4014 - Communication

The device lost communication to Phonecheck during the restore process. This normally happens when there is an issue with the hardware used for restoring the devices.

  • USB Hub

  • Cables

  • Power

  • Charge port

Solution - Make sure that your computer has the latest version of macOS or the latest version of iTunes and try the following below.

  • Try restoring the device on another station

  • Try another cable or connect the device directly to the computer without the USB hub.

  • If you notice multiple devices failing all at the same time with the error codes above, this may point to a power or USB hub issue. Remove extra power strips and ensure the computer, & hub is connected directly to the wall outlet.

Restore Stopped - 1, 3, 11, 12, 13, 14, 16, 17, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1638, 1667, 1669, 1671, 3014, 3018, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3164, 3194, or 3200

The device is having an intermittent connection or fails to continue to restore the process. "There was a problem downloading the software." , "The device isn't eligible for the requested build."

Solution - Make sure that your computer has the latest version of macOS or the latest version of iTunes and try the following below.

  • Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore.

  • Make sure the computer is able to communicate with Apple Update Service Servers. Try to update the computer and note the error if any.

  • Check for third-party software interfering with the device connections including AntiVirus Software.

Restore Issue - IMEI & Serial showing iBoot...xxxxxxx

This message confirms the BootRom has been exploited for Jailbreaking and its OS has been overwritten by taking advantage of a security vulnerability.

Solution - Put the device into Recovery Mode and then connect the device to start a restore with Phonecheck

Restore Stopped - MX - Windows only

Note: Phonecheck can run normally without needing to run as admin. This issue only affected users when iOS 14 released and in case the client faces the issue we have provided this workaround. Please contact support if the issue persists

  • Step 1: Open Phonecheck as Admin

  • Step 2: Open Customization and update the restore driver to a 32 bit

  • Once this setting is saved, you should restart the computer.

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