Intel Based

M-Series

Recommended External Drive: https://www.amazon.com/SSK-Thunderbolt-Transfer-Android-Tablets/dp/B0BFH8WDG2

Internet connection (USB to Ethernet Adapter Recommended)
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​Note - If you don’t have ethernet and have to connect using WIFI, then you need to do the following:

Close the Phonecheck Mac Diagnostics app.

Connect the MacBook to your Wi-Fi and save.

Reopen the Phonecheck Mac Diagnostics app.

Minimum Model Year Requirement:

Minimum Model Year Requirement:

Minimum Model Year Requirement:

macOS Catalina

macOS Ventura (2016 or latest)

macOS Sonoma (MacBook 2018 to latest)

macOS Ventura

macOS Sonoma

macOS Sequoia

macOS Big Sur (MacBook M1)

macOS Monterey (Mac Mini M1)

Dymo Printer

Zebra Printer

Dymo 2x4 Label

Zebra 4x2 Label

MacBook Model Year Lower 2012

Mac mini

Mac Studio

Mac Pro

MacBook to be tested

USB 3.0 drive 64GB (SSD Recommended)

Internet connection (USB to Ethernet Adapter Recommended)

To initiate the Mac Diagnostics testing process, begin by creating a station user.

Contact support if you don’t have a station user to login.

This user will serve as the designated account for conducting diagnostics on MacBooks.

If the tester already has the Phonecheck station user then he can use the same user for testing.

Next, open the PhoneCheck Cloner application on the centralized station to burn the USB.

This USB will contain the necessary OS and the Mac Diagnostics Application for testing.

Move on to this section for detailed instructions on the usage of PhoneCheck Cloner.

Connect Ethernet cable to the MacBook or the USB to Ethernet Adapter.

Close the Phonecheck Mac Diagnostics app.

Connect the Macbook to your WiFi and save.

Reopen the Phonecheck Mac Diagnostics app

Password for the Catalina & Ventura OS: 1234

After creating the USB, take it to the testing MacBook and open the OS from the external drive.

If the Mac is T2 locked and the user encounters difficulties booting the OS from the external drive, follow the provided instructions.

Once the user successfully loads the Mac Diagnostics Application, they can proceed with the testing process.

Detailed instructions and information about the testing procedures can be found in the provided documentation.

All the connected MacBooks of the same master will be displayed on the Mac portal.

This portal, accessible at Mac Diagnostics provides an overview of the MacBooks undergoing diagnostics.

Move on to this section for the detailed instructions about the Mac Portal

The data collected during testing will be synced to the cloud dashboard, available at Phonecheck Cloud

This centralized dashboard offers a comprehensive view of diagnostic results and status.

Move on to this section for the detailed instructions about the Cloud DB

Connect the USB drive to your computer. more than 64 GB (Recommended SSD)

Obtain the port number for the USB drive.

Have the correct username and password for authentication.

Phoncheck USB Cloner requires the USB hard drive to be formatted in the APFS (Apple File System) format. If the USB drive is not detected in PhoneCheck USB Cloner, follow the instructions below to ensure it is formatted correctly.

Ensure the external hard drive with the bootable OS is connected to your Mac.

Click on the Apple logo in the top left corner of the screen.

Select "Restart."

For Intel-based MacBooks, Immediately press and hold the Option key on your keyboard after you hear the startup chime.

For Apple Silicon Chip-based MacBooks, immediately press and hold the power button on your keyboard after you hear the startup chime.

You should see a list of available bootable devices. Use the arrow keys to select the external hard drive, then press Enter to boot from it.
​
​(ALWAYS BOOT FROM THE EXTERNAL DRIVE)
​
​(DO NOT BOOT FROM THE INTERNAL DRIVE)

The proposed solution will require changes to the portal and diagnostic app.

We’ll be adding a “Grouping by Warehouse” option for users to configure via the General settings of the portal.

Once the group options are set, the user will select the group from the MacBook Portal main page via dropdown.

The user of the desktop app will select a group to send device data to that group view in the portal.

When viewing the Portal by group the user will only see connected devices that match the same group.

Cover User permissions by warehouse

Cover Transaction History by warehouse/group

MacDiag app will call the Settings API to get the list of Groups.

If Groups are available, we would show a Drop Down on the App with all Groups.

Users must select 1 Group before proceeding with the MacDiag app to start testing.

The selected group will be saved in the app config file

If the user has a saved group the saved group will be shown but the user can change it.
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Model Name

Serial Number

Chip (Processor)

GPU

CPU Temperature

GPU Temperature

macOS version

Battery health

Battery Cycle Count

Processor

Memory

Storage

iCloud

MDM

Vendor Name

Invoice No

Grade

Storage

Memory

CPU

GPU

WiFi

Bluetooth

Touch ID (for Apple Silicon Chips MacBook M1 & M2)

Speaker & Microphone

Trackpad

Keyboard

Ports

Webcam

Display

Custom Grade (A, B, C, D, etc.)

Shopfloor Grade (Grading questions & routing)

The Grade Test will now appear at the end of the test list. This means:

This ensures the grading is done after fully evaluating the device.

The test result screen indicates one of the following restore statuses:

Users can wait until the restoration process is completed.

Users can safely close the application.

Power off the Mac.

Remove the USB drive.

Before entering the MAC Portal, we need to log in by accessing this URL: Mac Diagnostics

For Login, please use Phonecheck Master or Submaster credentials

When the users boot up MacBooks with Phonecheck’s custom OS with the Diagnostics app, the devices will begin to show up in the portal under the ports tied to the USB drives plugged into the computers.

Ready / testing

Erasing

Erasing success

Erasing fail

Diagnostics pass

Diagnostics fail

Erase success and diagnostics pass

Erase success diagnostics fail

Erase fail and diagnostics pass

Erase fail diagnostics fail

Erasing and diagnostics pass

Erasing and diagnostics fail

Empty Port

The port number will show which port number the Macbook is attached and processing.

The port number will be in the top left corner of the device details model.

MacBook full name

MacBook Chip information (Processor)

MacBook Memory information

MacBook Serial number

MacBook macOS information

MacBook Battery Health

MacBook Grade

(Checkmark) Webcam: Passed

(X) Keyboard: Failed

(Circle) Speaker & Microphone: Pending

This section will be shown below the Device Information section in the device detail model, consisting of the erasing information.

The Settings page is for Mac Portal customizations.

The Settings page consists of two tabs

The General Tab consists of General Settings, which currently consists of

The 'Printers Tab' consists of the Printers Setting

Printers settings consist of two section
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Choose Compatible Printer Manufacturer
It is a drop-down menu from which we can select our printer (e.g., Dymo Printer or Zebra Printer)
​

Automatic Label Printing

Manual Printing

Print on Power Off/Disconnect

Print After Data Erase

Print button

Info button

Labels for MacBooks, complete with their details, can be effortlessly printed by either selecting the print button or accessing the device detail model.

To print from the device detail model, click the 'i' button and then select the print option.

It is essential to ensure that the Dymo printer is properly connected to the system for seamless printing.

The “i” button opens the device detail model by clicking on it.

Dymo printer

Zebra ZTC GK420t

Win: https://download.dymo.com/dymo/Software/Win/DCDSetup1.4.5.1.exe

Mac: DYMO Connect For Desktop V1.4.4 For MacOS 11 Big Sur https://download.dymo.com/dymo/Software/Mac/DCDMac1.4.4.18.pkg

Mac: DYMO Connect For Desktop V1.4.4 For MacOS 12 Monterey https://download.dymo.com/dymo/Software/Mac/DCDMac1.4.4.18.pkg

Zebra Browser print SDK would be installed on the device

Zebra understands ZPL (Zebra programming language) syntax when printing the labels. We have to convert our label data into ZPL and then provide that to the zebra printer

Specifications

Browser Print supports the following Zebra printers:

Serial number and serial number barcode

Model

Wipe Status

Battery Health

Grade

Location No.

Operator

Functionality

Keyboard

Color

Storage

Finish Date/Time

To access the Mac Cloud DB view, open the URL: Phonecheck Cloud

To Log in, please use PhoneCheck Master credentials, then click on the Mac Devices tab from the sidebar.

Mac Devices DB View page will consist of global filters at the top of the page right below the nav bar and columns/rows vise data showing section.

The data Table will show the processed MacBook data in the form of table rows/columns, and the column header will consist of a search bar that will search the column.

The date filter provides a convenient way to display data based on different time frames, including Today, Yesterday, Last 7 days, Last 30 days, This Month, and Last Month.

Users can also select a Custom Date Range using the date dropdown, allowing flexibility in specifying a particular timeframe.

Once a timeframe is chosen from the dropdown, the relevant data is presented accordingly.

Activate the Enter a date range filter by navigating to the Date Filter dropdown.

To access this feature, click on the dropdown and scroll to the end, where you'll find the option for Custom Date Range.

Once selected, the Enter a date range filter becomes enabled.

Click on it to open the calendar, allowing you to choose a specific date or date range.

The data will then be automatically adjusted and displayed based on the applied filter.

Utilize the search filter on the Mac Cloud DB View page to locate specific records within the displayed data.

Input any value into the search device input box, and upon completion, the system will automatically initiate a search within the displayed data, retrieving the relevant record.

The Select View filter is a customized date or date range filter that has been previously saved using the save button.

To use this feature, click on the Select View filter dropdown, choose an option from the list, and the filter will be automatically applied.

The system automatically sets it to the Default filter if the user doesn't select any filter.

This button is for saving the custom date range filter for future use.

First, apply the custom date range explained above in the Enter a date range filter section. Then click on the save button. A pop-up will be populated with the title Save current filter state and an input field where we can give this filter a customized name. Then click the save button, which will save the customized filter.

This will add the new option at the top of the Select Filter dropdown list.

This is a Custom filter edit and rename button.

This button has three main purposes: to change the orientation of the display data table columns and to rename the selected custom filter.

To utilize it, click on the settings button. A new popup window will open, containing three sections: visible columns, hidden columns, and Filter’s Rename.

The displayed data table columns will be shown in the Visible Columns section, and hidden columns will be shown in the Hidden Columns section.

The save button at the bottom of the popup window will update the selected custom filter with new changes.

The Delete button at the bottom of the popup window will delete the selected custom filter.

The Cancel button at the bottom of the popup window will close the popup window without any changes.

When the default filter is selected, the Save and Cancel buttons will appear in the popup window.

When the Custom filter is selected, the Delete, Cancel, and Save buttons will show in the popup window.

In this feature, we can change the order of the data table columns.

For utilization, open the setting, then drag up or down any column available in the visible columns list. Once you have reordered the columns, click the save button, and the columns in the data table will be reordered.

In this feature, we can hide/unhide data table columns.

For utilization, open the setting, then drag any column from the Visible Columns section to the Hidden Columns section and vice versa.

Once you are done, click the save button. The columns in the data table will be Hidden or Unhide according to your settings.

The user should first collect the log file if an issue is reported. This will help the development team diagnose the issue.

The Phonecheck development team will need a video that shows how the issue is reproduced to understand its cause fully.

Also, any pictures, serials, or other device information will help development in the investigation.

This will be present in the system from where the user is burning the USB. The system will create log files storing essential information, aiding in diagnosing issues and identifying patterns.

Open Finder → select Go To and enter the path for the PhoneCheck USB Cloner Logs: ~/Library/Application\ Support/PhonecheckCloner

An alternative method is to open Terminal on the computer and type: Open ~/Library/Application\ Support/PhonecheckCloner

Look for any log files that match the current file structure: ~/Library/Application\ Support/cloner/cloner_{current_date}.log

We store a maximum of 30 days of logs.

On the upper left-hand corner of the MacCheck Diagnostic application, there will be a "Send Logs" Button.

Select that button and provide the following details to Customer Support