Skip to main content
All CollectionsFAQTroubleshooting
Missing or showing an extra test in the mobile App on some devices
Missing or showing an extra test in the mobile App on some devices

Why I have extra tests showing or why I'm I missing tests on some of my devices?

Updated over 3 years ago

Understand the Process

When a device is connected we perform a process of pushing the test list to the device.

Requirements

  • The operator must wait until the device square shows a green header before opening the App on the device

  • If the operator opens the App on the device before the test list has been saved in the App it will show the default tests from the App instead.

Solution

  • The operator should tap the "Back" button and then the "Reset" button in the app.

  • This will adjust the test list on the device, and the operator can scroll down to confirm the test is removed or added.

  • Restart the Auto testing by tapping the "Start" button.

  • Enable "Auto Open iOS App" under Customization > General to prevent the operator from opening the app to soon.

Did this answer your question?