If a user is facing an issue with Tests not showing or extra tests:
1 - Check the test plan assigned to the station.
2 - Check Packages in the cloud to see if there are any created.
3 - Confirm if the Device Square states it has loaded the app (T : Device Square)
4 - Uninstall application from device Then Reconnect the device and wait for the Device Square to be green and say READY before opening app again.
Confirm which stations are affected
Ensure the desired Test Plans are assigned.
Ensure the stations are up to the latest builds for optimal server communication.
Confirm if there is an active & stable internet connection to the computer.
Confirm if user can sign out & back into the program successfully (w/o login issue).
Check if the TEST LIST is synced for both iOS & Android. (Image Attached)
If the prior steps have been successfully verified & issue persists- the program must be investigated.