Introduction
The support chat can be reached in a few different ways
By sending an email to support@phonecheck.com
In the cloud portal and by clicking the chat icon in the lower right corner
In the desktop and by clicking the chat icon on the left sidebar
Phonecheck companion app currently in beta on Android
How does it work?
When you reach out to Phonecheck support it reaches a team chat inbox. We automatically assign the email we have on file to send all conversation transcripts and the conversation notifications to this one central email address.
Set up your own account with a unique email to reach support
We recommend that floor leads or supervisors set up their own logins for support chat and the use of the cloud portal. This can be done by creating a sub-master login under our Tester login page within the cloud portal.
Sign in to your cloud portal: https://cloudportal.phonecheck.com/cloud/login
Select customization > Tester Logins: https://cloudportal.phonecheck.com/cloud/Setting/AddTesters
Create a sub-master login with an email address they want to use
Provide the login to your lead/supervisor
They can sign in to the cloud portal with their login and reach the chat in the lower right corner
Support chat features
Send us a new message to start a brand new conversation
View and reply on a previous conversation
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