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iOS App fails to Install
iOS App fails to Install

Do you have special characters in your computer login credentials?

Nestor Ramirez avatar
Written by Nestor Ramirez
Updated over a week ago

If the application is unable to install onto a phone, it may signify there is an intermittent connection from the computer to the device.

Problem: If the Windows or Macintosh Admin Credentials has special characters - it will not allow Phonecheck to communicate with a correct file path.

Solution: The local Administrator's Name will be changed to remove special characters.

1. Open Control Panel

2. Open User Accounts

3. Open Change Your Account Name

4. Remove accents from the Name.

5. Restart the Windows for changes to take place:

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